Carryn
Carryn Help Center
Both walkthroughs stay at the top and the quick answers stay below, so users can replay the sender or carrier flow whenever they need it.
Sender and carrier walkthroughs.
Carrier tutorial
Covers the carrier-side apply and delivery flow that shows up in the briefing prompts.
Sender tutorial
Covers the sender-side posting and approval flow that shows up in the briefing prompts.
Answers for payout holds, proof photos, onboarding, and support.
Senders browse the live, highly-filterable Carrier Travel Feed on their dashboard home. Senders can search by origin city, destination city, or carrier rating to find a perfect traveler match and send a direct carrying request.
Carriers use the 'My Travel Dates' tab on their dashboard. They can publish travel dates, routes, and intermediate layovers/stops, listing baggage capacity and preferred pickup/drop-off notes.
Yes! If a sender doesn't find a matching traveler in the feed, they can still post an open consignment directly. Traveling carriers can search these open listings, apply with their travel windows, and coordinate handling rates just like before.
Sender payments are held in secure escrow first once the carrier accepts the direct request. The carrier payout is safely released only after the carrier uploads the required final handoff proof photo and the sender confirms receipt.
The proof photo creates a timestamped record of the final handoff the carrier performed. That protects the sender, gives Carryn a dispute reference, and prevents payout-triggering statuses from being updated without evidence.
For direct delivery, the carrier must upload a photo of where the item was left or the completed handoff before they can mark the delivery complete.
For courier delivery, the carrier must upload proof right before handing the item to the courier. They can also add the courier tracking number so the sender has a clearer record of the transfer.
For pickup flows, the carrier must upload proof of where the item was left or the handoff that completed their responsibility before they can move the job into its payout-triggering status.
Yes. Proof photos are shown in the delivery timeline so the sender can review what happened at the handoff point.
The sender pays the carrier's quoted total. Carryn keeps a 10% platform fee by withholding it from the carrier side instead of charging the sender extra.
Carriers connect a Stripe payout account from profile before applying to consignments. When Carryn releases a payout, Stripe sends it to the bank account attached to that connected account based on the carrier's Stripe payout schedule. Most verified accounts receive funds within a few business days, but first payouts, bank holidays, verification issues, or Stripe reviews can take longer.
No. A carrier must connect a Stripe payout bank account before they can submit an application. If payout release is blocked later, the funds stay held until the payout account issue is resolved.
Yes, after the sender approves a carrier and completes payment, the payment is collected and held. The funds are not immediately paid out to the carrier.
Cancellation handling depends on the delivery state and the payment state. The held-payment design is there so Carryn has a controlled point to resolve the outcome instead of sending funds straight to the carrier first.
Yes. Senders see a sender walkthrough before posting a consignment, and carriers see a carrier walkthrough before applying. Both videos are also available in Get Help for replay.
No. The videos are intentionally shown every time, but they are not mandatory. They are there to reduce mistakes without blocking repeat users.
The carrier will need to retry the upload before they can submit the payout-triggering status update. The app blocks that status change until the proof requirement is satisfied.
The sender can review the proof photo and delivery timeline, then file a complaint through the complaints page. Those records are meant to make disputes easier to assess.
No. Carryn stores timeline updates, proof photos, receipt confirmations, and complaints for review, but users remain responsible for the consignments they post, carry, and receive.
Both the sender and carrier walkthroughs stay available in Get Help, and the same audience-specific video is shown again in the briefing prompt right before the relevant flow starts.